‘Cause that’s the way we’ve always done it!
I’m sure you’ve heard that before. Maybe you hear it every week. Maybe you’ve even said it yourself. This week, the customer’s “this is how we’ve always done it” story sounded something like this: making cleaning products (laundry detergent, etc.) in 4 tanks adding < 1% CMC (thickener) and sodium citrate to water currently using
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